A deteriorating company/brand image & Firm’s product perceived as being relatively substandard
Acer. Its one of the cheapest computer brands you’ll ever find. The only reason to buy this product, if you do not know the companies history would be its price. With low price also comes the perception of low standards. When it comes to an important purchase such as a computer standards or quality is critical. Acer used to make computer chips for companies like IBM and HP. However, as I would later find out their computers are no up to par with the IBM (Laptop division is now Lenovo) or HP brand names. I bought an Acer laptop a couple of months back. I asked my self, what does price really say? If Acer made chips of IBM and HP why couldn’t they make computers just as good? With in a month the computer stopped working due to hardware problems. When I took a look at the brands of products Acer used inside their laptops, I was surprised at their low standards. I returned the Acer for an HP.
If Acer could replace low quality hardware, with high quality and heightened their prices a little I would have still bought the Acer. And also still be an Acer user. This also deteriorated the brand image of Acer in my mind. Acer has continued in the path of a deterioration brand image. After all if an Acer breaks why would you go for another Acer? As a marketing student I know that a low price doesn’t always mean low quality, but in this case it did. This company’s strategic choice to used low quality parts for low prices has made me never want to look at an Acer again.
Acer’s strategy to be to be the new kid on the block with the cheapest price has failed. It is not a means for continued growth. Computers are not bought only on price, quality is a big factor. It is important to satisfy a consumer’s heart and mind, not just their budget. A deteriorating company/brand image & Firm’s product perceived as being relatively substandard are Acer's problems.
